As a result of the winter storm in Texas, we have many employees without power/internet access. During this time, we will have delays in our response to support requests. We will make every effort to support any critical tickets. However, in the event that you have an emergency and have not received a timely response, please reach out to the individuals in your escalation path via phone. We know many of you are dealing with a similar situation and wish you and your employees well. Thank you for your understanding, and we expect to be back at 100% capacity as soon as the power returns.