For energy businesses operating through constant change, success depends on software that can evolve with them, backed by clear communication and reliable support. At Quorum Software, we seize every opportunity to strengthen the digital core, build stronger connections, and deliver real value for the communities we serve. That’s why we’ve launched targeted initiatives to enhance every customer interaction. Our customer experience is now stronger than ever, with improvements that deliver faster responses, sharper insights, and more seamless connections.
Smarter Support with Knowledge Base & QAI
To deliver on this commitment, we’ve introduced new resources and technologies that give customers faster access to the information and support they need. We’ve expanded the Quorum Knowledge Base, a centralized library of how-to documents, training resources, and best practices accessible in Salesforce. This puts practical answers in customers’ hands the moment they need them, eliminating delays and enabling quicker, more confident use of our solutions.
This year, we’ve also launched QAI, a real-time, AI-driven support assistant embedded first in Upstream On Demand Land with plans for future expansion across the Quorum Energy Suite. QAI provides instant access to knowledge, guided workflows, and self-help tools, while personalizing recommendations based on user interactions. Integrated with Salesforce, it streamlines support ticket submissions and is available 24/7, ensuring customers can make informed decisions without waiting for business hours. Together, these improvements are helping customers resolve issues faster, anticipate challenges before they impact operations, and make smarter technology investments—evolving platforms to meet today’s needs while preparing for tomorrow’s.
Learning That Drives Results
Building on faster access to support and resources, we know that customer success also depends on deep product knowledge. We’ve expanded opportunities to learn through Quorum University, on-demand webinars, and dedicated training sessions.
We’re also creating spaces for customers to directly influence our solutions. Customer events like our global Qnections and Qnect series build relationships while sparking idea sharing. Through User Voice, customer advisory boards, and other forums, customers help shape our next developments, turning feedback into future capabilities.
Quorum Communities: A New Hub for Connection
Launching soon, Quorum Communities will bring customers together in one centralized space. It will include forums for peer-to-peer support, real-time feedback, and collaborative problem-solving, plus a single location for self-service resources and knowledge sharing.
It’s more than a platform. It’s a connected customer network where ideas grow faster, solutions get sharper, and success is shared across the Quorum ecosystem.
Be on the lookout for upcoming announcements to get started with Quorum Communities.
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